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Our Newsletter


Shipping & Returns

 

Shipping

  • FLAT RATE SHIPPING APPLIES ONLY TO RETAIL INTERCONTINENTAL USA RESIDENTS.  IF YOU RESIDE OUTSIDE OF THE US AND WOULD LIKE TO PURCHASE FROM US PLEASE CONTACT US FIRST FOR A SHIPPING QUOTE.
  • We ship items through UPS, FedEx, and US Postal Service
  • All shipping charges are estimated through Big Commerce and UPS softwares.  We reserve the right to reduce or increase shipping charges.
  • Many small items are shipped priority flat rate through USPS.  If you would prefer your product to be shipped through FedEx or UPS please call us and we can take your order over the phone
  • We will pallet large orders at no charge per customers request.

  

Terms and Conditions 

IMPORTANT! Please do not send your core back to us until your new roof has been properly installed and road tested.

Please inspect product immediately upon arrival for any damages incurred during shipping. Damages must be reported to this number (815) 758-2783 within 5 days of arrival.

 

RETURNS:

  • Requests for returns must be made within 15 days from date of shipment arrival at purchasing customer.
  • All returns must have a Returned Goods Authorization number (RGA#) obtained by calling the returns department at (815) 758-2783. No returns will be accepted without and RGA#.
  • All orders must be checked for shortages or damage and reported to Melrose within 24 hours (excluding weekends and holidays) of arrival at purchasing customer. Please have invoice number ready when calling.
  • A copy of the invoice must accompany all returns.
  • We reserve the right to determine if a returned part was manufactured or distributed by Melrose.
  • No returns will be accepted on parts installed, used, or damaged by the customer.
  • No credit will be issued on kits returned with missing items.
  • All items priced over $250.00 are subject to a 10% restocking fee for repackaging, inspection, and administrative fees
  • A restocking fee of 30% will be charged for all special orders.
  • All electrical must be returned unused in the original, undamaged packaging with label and part number clearly marked.
  • All parts returned damaged due to carelessness or installation attempts are non-refundable.

 

DAMAGED ITEMS:

  • If an order is damaged, call Melrose immediately reporting the damage. All original boxes and packing material must be saved for inspection by UPS. Do not return the parts directly to us, as our shipping department can not accept unauthorized returns.
  • Call our customer service line (815) 758-2783 and we will assist you with the return.

 

OVERDUE ACCOUNTS:

  • Accounts overdue past 45 days will be charged a 2% service fee.  Accounts Past 90 days will be charged 8%. 

 

CORE RETURNS:

  • Unfortunately we cannot use painted fiberglass roofs as cores for roof exchanges. 
  • Do not send core back for refund until new roof has been properly adjusted and installed.
  • Unusable cores with broken, abused, or bent frames will not receive core refund. Please inspect frame closely for cracks or damage before returning for credit. If you suspect your core may not meet these requirements please  call (815) 758-2783 for further assistance.
  • Roof cores sent to us without instructions, payment, and/or incomplete contact information will be treated as abandoned goods after 90 days.  We unfortunately do not have the room to store roof cores indefinitely.

 

WARRANTY:

  • Warranties are void due to damages incurred by incorrect installation. Please see enclosed install instructions, or call Tech support at (800)-547-0075 Mon-Fri 8AM-4PM CST if assistance is needed.
  • All warranties are non-transferable.
  • Invoice or proof or purchase must be retained for warranty.